The GrowRich Podcast by Tech Help Canada
The GrowRich podcast powered by Tech Help Canada, and hosted by Gabriel Nwatarali is for entrepreneurs or bloggers, or marketers that want nice tidbits of information that helps their businesses perform. New website or business owners can learn and grow with exclusive marketing, business, and self-development tips to guide their journey. Entrepreneurs can gain much-needed marketing insights that can improve performance and guide them during the process of hiring marketing help. Even experienced marketers can benefit from listening to the GrowRich podcast. Disclaimer: All advice and information is provided as-is and may not suit your specific circumstances. It may also contain errors or omissions. Neither Tech Help Canada, nor any of its employees, associates, and Gabriel Nwatarali is liable in any way for any potential damages that may be incurred from this information. By listening to this advice you agree to take 100% responsibility for your life and outcomes!
The GrowRich Podcast by Tech Help Canada
How to Deal With Difficult Clients
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Gabriel Nwatarali
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Episode 13
a) Stay calm no matter what. Vent in private or speak to a friend.
b) Practice active listening. Pay attention to their issues so you can respond appropriately.
c) Reply to their messages on time. Don’t wait and hope the issue will go away.
d) Take time to understand both sides of the problem.
e) Offer a resolution to the problem that benefits the customer and your business in some way.
f) Review what went wrong and learn from it. Find out where you may have messed up and vice versa.
g) Know when to cut your losses. Sometimes you’ll have to take a hit, whether monetary or otherwise.
h) Know when to fire a client. Refer them to someone else if you can.